13 MAY 2020
Update from SUB60 Couriers on COVID-19
New Zealanders are extremely resilient and creative people.
It’s so positive to see more businesses opening at Alert-Level 2. The new normal. We know it’s been a tough couple of months for many kiwis and Level 2 doesn’t solve that alone. It feels like the light at the end of the tunnel is getting closer though.
Thank you so much for your patience throughout Level 3 & 4. We look forward to supporting you throughout Level 2 and beyond.
Contactless pick-ups and deliveries will continue
Pick-ups – Please continue to have a pick-up space available for our driver that is safely distanced from other people for contactless pick-ups.
Deliveries – Contactless deliveries will remain the norm throughout Level 2.
AS OF 24 MARCH 2020
These are unsettled times and our thoughts are with your and our team’s families, whanau and communities as we all deal with the ongoing impact of COVID-19.
When New Zealand moved to Alert Level 3, Freightways (our parent company) received confirmation from Government that ‘transport & logistics’ is an Essential Service. This determination by the Government confirmed that SUB60, will continue to collect and deliver for those businesses that are able to remain open.
With a move to Alert Level 4 confirmed from midnight Wednesday 25th March, we will be well positioned with the continuity of services of our business operations and our customers. We are currently aligning our ‘Business Continuity Plans’ with the challenges that COVID-19 brings, to ensure best delivery for New Zealand in combination with maximum safety for your teams and our ‘front-line’ team.
Our dedicated team of staff and couriers fully understand that medical requirements, hospitals, online grocery deliveries and other critical New Zealand industries are relying on our support. We understand our service responsibility in these uncertain times.
How you can support our courier team:
- If your business is remaining open for collection, please set-up collection point/s that support Government COVID–19 protocols. Collection points should allow for a social distancing protocol of 2-metres between your courier and members of your team
- Contact your Account Manager or local SUB60 branch for any further direction or assistance
So many of the items we move are critical to New Zealand and New Zealanders. As things progress with the Pandemic, we will continue to focus on options to provides services as efficiently and safely as possible (we will always meet our Health and Safety obligations to our people and to you).
Finally, it is worth saying that things will be different for quite some time – for this reason, our team is focused on continuing our business in a way that will work for you on an ongoing basis. We will be providing further updates as this situation evolves.
Our SUB60 teams are prepared and are determined to do everything we can to support you, your customers and your business through these uncertain times. We are in this together.
AS OF 12 MARCH 2020
The wellbeing of our people, customers and community is of paramount importance to us.
SUB60 Couriers has disaster preparedness and business continuity plans in place, for events such as natural disasters and pandemics like COVID-19 – these are designed to reduce impact and disruption to our day-to-day operations (thus minimising the impact on our customers and receivers).
The plans set out the responsibilities and immediate actions required by SUB60 Couriers to minimise key business operational risks:
- Health risk to employees and contractors
- The risk of premises becoming a node of transmission
- Ensure plans are in place should employees or contractors be quarantined or infected
- Alternative arrangements so that business operations can continue
Our plans and procedures will ensure that our services are well managed and that critical business functions will be prioritised. However, these plans cannot always guarantee complete ‘business as usual’ function.
Our suppliers each have their own plans in place to ensure their own business continuity. SUB60 Couriers’ business continuity plans endeavour to identify alternative suppliers should the necessity arise. Additionally, we have communication plans to ensure our customers are kept up to date with relevant information should we need to advise of changes or restrictions in services.
We have processes and protocols in place to ensure that any staff member or Courier Contractor who has travelled overseas to a location that is listed by the Ministry of Health in Category 1a or 1b (or any other category that might be instigated) for countries or areas of concern, will have been required to self-isolate for the required 14 day period and will not be at work or providing services until their health is assured.
We will ensure that all staff and courier contractors will abide by any future Ministry of Health requirements or guidelines. As a business, we are closely monitoring the situation and will implement changes to standard operations where necessary (we are basing our actions on guidance from public health experts).